Shipping and Support
We offer Free international shipping. Since our storage is not located at one place, shipping time may vary between different products. The individual shipping times are specified in item description and are based on shipping estimates to US and Norway. Shipping time specified does not include order processing time. If you do have any questions or uncertainties, feel free to contact us at any time. We are here to support you.
Processing time is the time from the order has been placed and the item is shipped. The process includes confirming the order, plukking and packing the items from our storage and delivery at the shipping office. Depending on the amount of orders and the timing of the order placement (holidays). This may vary between a couple of days. Normally the processing time will be 2 to 7 work days.
Returns: with money back guarantee are possible up to 30 days after received order. Please contact us at firstname.lastname@example.org before returning the products, we will provide you with the procedure. Please also include why you would like to return the items. Please do not send your purchase back to the manufacturer.
Note: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the item was damaged upon reception or doesn't match the listing description, you can also return it.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the items meets the conditions as described above, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. If the return was due to missmatch in item description or broken upon reception, we will refund your shipping expenses.
If you do have any questions or uncertainties, feel free to contact us at any time at email@example.com or trough the contact form below. If you want us to call you, please enter your phone number and we will call you as soon as possible. We are here to support you. For us, happy customers are important.